Logo
Submit a request Sign in
  1. T-Mobile FamilyWhere Customer Support
  2. Troubleshooting

Troubleshooting

Follow New articles New articles and comments

  • I can’t add active lines to my FamilyWhere account.
  • My Schedule Checks are not happening or are at the wrong time.
  • My family member is receiving notifications every time I locate them.
  • It says the phone I want to locate is off or outside of the T-Mobile service area.
Powered by Zendesk