Frequent Questions & Answers

Registration

• General Registration Issues
• How to register & access FamilyWhere

Features

• Is there a mobile FamilyWhere application?
• Which devices work with FamilyWhere?

Accounts & Billing

• How do I cancel FamilyWhere?
• I forgot my password. What should I do?

Locating

• The location is outside the blue Uncertainty Halo.
• My locations are inaccurate.

Troubleshooting

• I can’t add active lines to my FamilyWhere account.
• My Schedule Checks are not happening or are at the wrong time.
• My family member is receiving notifications every time I locate them.
• It says the phone I want to locate is off or outside of the T-Mobile service area.