Submit a request
Sign in
T-Mobile FamilyWhere Customer Support
Frequent Questions & Answers
Frequent Questions & Answers
Registration
General Registration Issues
How to register & access FamilyWhere
Features
Is there a mobile FamilyWhere application?
Which devices work with FamilyWhere?
Accounts & Billing
How do I cancel FamilyWhere?
I forgot my password. What should I do?
Locating
The location is outside the blue Uncertainty Halo.
My locations are inaccurate.
Troubleshooting
I can’t add active lines to my FamilyWhere account.
My Schedule Checks are not happening or are at the wrong time.
My family member is receiving notifications every time I locate them.
It says the phone I want to locate is off or outside of the T-Mobile service area.
Powered by Zendesk