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Registration

  • General Registration Issues
  • How to register & access FamilyWhere

Features

  • Is there a mobile FamilyWhere application?
  • Which devices work with FamilyWhere?

Accounts & Billing

  • How do I cancel FamilyWhere?
  • I forgot my password. What should I do?

Locating

  • The location is outside the blue Uncertainty Halo.
  • My locations are inaccurate.

Troubleshooting

  • I can’t add active lines to my FamilyWhere account.
  • My Schedule Checks are not happening or are at the wrong time.
  • My family member is receiving notifications every time I locate them.
  • It says the phone I want to locate is off or outside of the T-Mobile service area.
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