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General Registration Issues
How to register & access FamilyWhere
Is there a mobile FamilyWhere application?
Which devices work with FamilyWhere?
Accounts & Billing
How do I cancel FamilyWhere?
I forgot my password. What should I do?
The location is outside the blue Uncertainty Halo.
My locations are inaccurate.
I can’t add active lines to my FamilyWhere account.
My Schedule Checks are not happening or are at the wrong time.
My family member is receiving notifications every time I locate them.
It says the phone I want to locate is off or outside of the T-Mobile service area.
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